Condizioni di vendita

1. Acceptance of the general conditions of sale

1.1 Commercial relations between Omnialed and customers are governed exclusively by the following general conditions of sale, excluding any other agreement, unless agreed in writing. By placing an order, the Customer declares to have read all the information provided to him and to fully accept the general and payment conditions transcribed below without reservation of any kind.

1.2 Once the purchase procedure has been completed, the customer will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.

1.3 Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order or to manufacturing defects or incorrect installation tested by suitable certification in compliance with Italian standards.


2. Orders

2.1 The customer who places an order via the Internet or by email, will receive a communication confirming the order with the indication of the relative order number.

N.B. : Always wait by email for a confirmation of the NR. of order. If the order number is not confirmed, the order will not be successful and will be automatically canceled, unless otherwise agreed in writing between the parties.

2.2 For the payment conditions, please refer to point 5 of these general conditions of sale.


3. How to purchase

3.1 The Customer can only purchase the products present in the Omnialed electronic catalog, as described in the relevant information sheets.

It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure.

3.2 The technical information entered, as well as that contained in each sale advertisement, are obtained from the information published by the manufacturers of the goods included in our catalog and may change over time without giving any notice and are not a commitment on the part of the retailer / manufacturer. .

3.3 The customer is in any case required to verify the technical characteristics of the product using the information provided directly on the manufacturer's website or request for more information on the product itself.


4. Prices

4.1 All prices entered in the shop are inclusive of ecr and are to be understood as excluding VAT. Prices may vary over time, at Omnialed's sole discretion, without giving any notice, by publishing them on the site and are intended ex our warehouse, the shipping costs are charged to the Customer and shown in the Invoice (see Shipping & Deliveries).


5. Methods of payment

5.1 The possible payment methods are as follows:

1. Advance bank transfer (Note 1)

2. Visa or MasterCard Credit Cards (Note 2)

(p.s. for large orders with different payment methods, contact


Note 1: The bank transfer must be made payable to Omnialed iban IT18B0301503200000003576602, within 5 days from the date of the order, after this deadline, the order will be canceled automatically. . (N.B. In case of bank transfer, delivery times will be calculated only upon receipt of the actual amount on Omnialed's account, and described in the information sheets of each individual product.)

the purpose of the transfer must include:

• the order number and / or the reference of the purchased product;

• the date the order was placed;

• name and surname of the order holder;

The Shipping and Deliveries section to which reference is made is an integral part of this contract.

Note 2: Payments by credit card are made directly on the IWSMILE Bank website,

For both payments, enter the exact amount of the goods purchased by adding 15 euros for shipping costs, once the full amount has been paid, click on the BACK TO SELLER link, and wait for an email with the ORDER CONFIRMATION NUMBER (in the absence of the Order Confirmation NR, or of amounts other than the total of the goods purchased, the order will be automatically canceled, unless otherwise agreed between the parties.


6. Delivery methods and costs

6.1 Omnialed can only accept orders in the EU or unless otherwise agreed in writing between the parties. In any case, delivery to the towns of Livigno, Campione d'Italia or to Mail boxes or consignment accounts is excluded. For purchases from abroad or for exports to the rest of the world, ask for a dedicated offer from

6.2 For each order placed on Omnialed, an accompanying invoice or tax receipt for the material shipped is issued, (or unless otherwise agreed between the Receipt and Bill of Materials), attaching it to the goods with the holder of the order, pursuant to Article 14 of the Presidential Decree 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order or after the confirmation of the order is valid. No variation in the invoice will be possible, after its issue or unless otherwise agreed in writing between the parties, Invoice and DDT.

6.3 The contribution for transport costs is 15 euros including VAT, (from 1 to 25 pieces or up to 15 kg.), Unless otherwise agreed between the parties, the goods, even if sold carriage paid, always travel at risk and danger of the buyer, who can choose a National Courier of his trust, between TNT / Fedex, GLS, or SDA, and if he so desires, pay an extra 2% on the value of the goods for any transport insurance for theft or damage by the courier, if in the order notes he has not expressed his preference to use a courier among those described above, one will be chosen at random from the 4 mentioned, without taking out any insurance on the value of the goods. By accepting the order and paying for the goods, the CUSTOMER also accepts the conditions of sale and transport shown on our Omnialed website, and in the event of disputes with a courier, the Customer must immediately report to the courier himself, nothing will be requested from Omnialed. for damage during transport, therefore the Customer in his own interest must check the quantity and conditions of the goods before collection and, if necessary, make the appropriate reservations to the carrier. Any dispute relating to the number and condition of the packages delivered will be rejected when the buyer has not immediately expressed such complaints in writing to the carrier. ----- The goods are delivered ex Omnialed factory. In any case, Omnialed reserves the right to ship the goods carriage paid, with a charge for shipping costs on the invoice. The delivery terms are purely indicative and are always given without guarantee and except in cases of force majeure or unforeseen events, including delays in the delivery of raw materials, motive power and more generally all those facts not attributable to willful misconduct or gross negligence. by Omnialed. If, once the products have been prepared for shipment to the buyer, the delivery has not taken place due to a fact not attributable to Omnialed, the delivery is understood to be carried out for all purposes with the simple notice of goods ready to be communicated to the buyer via email. From that moment on, Omnialed will have to pay any storage costs in the courier's warehouse for non-delivery or collection.

6.4 Unless explicitly indicated by our Customer Service, delivery is understood to be at street level. Upon delivery of the goods by the courier, the Customer is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document;

- that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately notified, by putting WRITTEN CHECK RESERVE on the courier's proof of delivery.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 10 days of delivery, in accordance with the procedures set out in this document and in the "Shipping & Deliveries" section which are an integral part of this contract.

6.5 In case of non-collection within 5 working days of the material in stock at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically canceled, and will be charged to the customer the costs related to the stock of the material in the warehouse, unless otherwise agreed in writing between the parties.


7. Commercial guarantee of the manufacturer and / or owner of the software.

7.1 The parties acknowledge that Omnialed is exclusively a trader of products manufactured by third parties; therefore, the commercial guarantee relating to the proper functioning of the products delivered by Omnialed is limited to that granted by the manufacturer, ie 12 months from the invoice date.

Any claim for manufacturing defects and / or defects in the quality of the goods must be proposed to Omnialed in writing, under penalty of forfeiture, within 10 (ten) days of receipt of the products in case of defects and / or apparent defects and in case of disputes. referred to in the previous art. and within 10 (ten) days from the discovery of the defects and / or defects in case they are hidden. The buyer must demonstrate, for the admissibility of the claim, the correct conservation and, if the product had already been installed, also the correct installation. Omnialed can only be held responsible in the cases for which art. 1229 of the Civil Code does not allow exemption from liability; the guarantee pursuant to art. 1487 of the Civil Code, however limited, at Omnialed's choice, to the return with reimbursement of the price or to the replacement of defective parts, with the exclusion of compensation for any damage and reimbursement of any expense. The return of goods is not permitted without written authorization from Omnialed with a no. return RMA code, in the absence of the RMA code the goods will be rejected to the sender. In the event of an authorized return, the goods must be returned free at destination within 10 days and burdened with a compensation charge for administrative costs in the conventional measure of at least 15% (fifteen percent). All products must be connected and installed according to the CEI Impianti standards in force and the information contained in the Catalog and on any instruction sheets by trained personnel. Omnialed assumes no responsibility for products marketed and / or installed in countries where there are standards that do not allow their use.
The legal guarantee on the equipment distributed, only for the lack of conformity present at the delivery of the goods, is 12 months for private consumers only. (professionals and companies are excluded). The guarantee does not cover products that are tampered with, repaired by third parties or used not in accordance with the conditions of use envisaged. Products deemed to be defective, which at the sole discretion of the Supplier are actually defective, may be replaced without this entailing any responsibility for any direct or indirect damage for Omnialed and / or the Supplier.

7.2 The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer. In the latter case, the goods must be returned by the Customer to Omnialed within 10 days from the date of receipt.

In all other cases of repair under warranty, the manufacturer and its service centers must be contacted directly. In the case of a DOA, the return of the product must be made using the appropriate R.M.A.code, sent by Omnialed to the customer. Any request for replacement of the resulting goods without this return authorization will be categorically refused. The product must be shipped in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to avoid damage to the original packaging, this must be placed in a second box, in the absence of these basic conditions or of goods received tampered with or damaged, the product warranty conditions will lapse; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.

The packaging containing the non-working material must clearly indicate the R.M.A. number on the outside. communicated by our Returns Office. The shipment must be made carriage paid. Only the products covered by the R.M.A. will be accepted. Other products included in the original packaging, and not provided with a return authorization, will be refused and sent to the sender carriage forward. It is essential that all products have their original packaging.

If the product subject to the request of R.M.A. if it is not available, a credit note will be issued within 30 days of receipt of the same ex our warehouse as required by law.

Should the product prove to be functional, 30% of the invoiced value will be retained.

No guarantee will be recognized for products whose cost is less than € 20

7.3 To take advantage of the manufacturer's warranty assistance, the Customer must keep the invoice (or the DDT) that he will receive with the material.

8. Software Rights

8.1 The rights on the software marketed by Omnialed remain the property of the manufacturers and / or owners of the rights on the software, who only grant the user a user license. All rights to the software are reserved and the Customer is strictly prohibited from assigning to third parties, licensing, pledging, or otherwise disposing, for consideration or free of charge, of the rights on the software.

8.2 The Customer undertakes not to remove or alter the indications of rights reported on the material supports of the programs and in the user manual, not to modify the products in any way and to make them only legitimate and / or permitted uses.

8.3 The Customer also undertakes to keep the products with due diligence, strictly applying all the indications of the manufacturer or retailer; in particular, the Customer will not be able to counterfeit IT products, nor allow or favor their counterfeiting in any way.


9. Right of withdrawal

9.1 Sales of products via the Internet are governed by Legislative Decree 21/2014. This legislation provides in favor of the consumer (natural person) the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product no later than 14 days from the purchase and to obtain reimbursement net of the costs of shipping (as required by Legislative Decree 21/2014). The right of withdrawal does not apply to audiovisual products and sealed computer software products, opened by the consumer. The right of withdrawal cannot be exercised if the product is not intact, that is: in the absence of the original packaging; in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.); for damage to the product or if it has already been assembled or used. The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to a professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and professional natural persons, i.e. holders of a VAT number or for natural persons who indicate their own no. by p. VAT or for specific purchases at the request of the customer, such as Atex lamps not kept in stock but made to order by the customer, or for particular customer requests to be applied on a product / order. The costs of returning the product are charged to the customer. To exercise the right of withdrawal, it is necessary to communicate and send to Omnialed, within 14 calendar days of receipt of the goods, the desire to withdraw from the contract in the following ways: by sending an email to and / or by registered letter with acknowledgment of receipt. Within 7 days of receiving the notice of withdrawal, Omnialed will send the Customer the Return Authorization Number (RMA) which will identify the practice. Within 7 days of receipt of the Return Authorization Number (RMA), the Customer will send the product to Omnialed, at Via Pascoli 26, 20092 Cinisello (MI), carefully packed in the original packaging and complete with all accessories and manuals. instructions and everything originally contained, indicating on the packaging the Return Authorization Number (RMA) attributed by Omnialed and the invoice number. If all the requirements have been met, and after verification of the integrity of the product, Omnialed will refund within 14 days from the date on which it has received and verified all the requirements, or upon the issue of a Voucher or in other cases it will apply. a penalty of 22% VAT, as already invoiced and paid, in agreement with the Customer. The amount will be returned by bank transfer or by crediting the credit card used for the original transaction.




10. Jurisdiction

10.1 The contract between Omnialed and the Customer, and thus anything not expressly provided for in these general conditions of sale, is governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this sales contract, the territorial jurisdiction is exclusively that of the Court of Monza without the possibility of any modification.


11. Processing of Personal Data

11.1 You can enter the Omnialed site without being a registered user and freely access the information, the technical details of the product sheets and all those services that do not require the inclusion of personal data to be used. If, on the other hand, you wish to purchase a product on our site, you will need to enter the personal data necessary to allow Omnialed to manage your order efficiently. These data can be entered both during the registration phase and at the time of the first purchase, following the simple instructions that the system sends automatically. If you want to contact us to

11.2 Information pursuant to the privacy law

Omnialed, pursuant to and for the purposes of Legislative Decree no. 30 June 2003, n. 196 and subsequent (EU 2016/679), informs its customers that the personal data provided by them at the time of signing the purchase order and / or completing the invoice are excluded from the consent of the interested party as they are collected and held only on the basis of the fiscal / fiscal obligations established by law, regulations and community legislation and, in any case, for the sole purpose of allowing the exact fulfillment of the obligations deriving from the purchase contract of which the customer is interested and / or for the acquisition of the necessary contractual information always and exclusively activated at the request of the latter.

Omnialed specifies that the aforementioned data, within the limits of the authorizations received, may also be used for sending commercial information.

11.3 The Customer may at any time exercise the rights referred to in Legislative Decree 30 June 2003, n. 196 (access, correction, cancellation, etc.) by writing to the site manager at indicating Name, user id and password.


12. Safeguard clause

12.1 The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the website.


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